Effective Date: October 1, 2026
Last Updated: October 1, 2026
Thank you for shopping with Border North. Please review our shipping and return information before placing an order.
Shipping Locations
We ship within the United States, including Alaska and Hawaii.
We may also ship outside the United States. Shipping charges apply to orders outside the United States and may vary based on destination, package size, weight, and carrier rates.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by their country.
Free Shipping
We offer free shipping within the United States, including Alaska and Hawaii.
Free shipping applies to U.S. orders only. Orders shipped outside the United States are not eligible for free shipping.
Processing Time
Orders usually ship the same day, including weekends, when possible.
Processing time may vary during holidays, high-volume periods, carrier delays, weather events, or other circumstances outside our control.
Estimated Delivery Time
Estimated delivery time within the United States is typically 4 to 7 days after shipment.
Delivery times are estimates only and may vary depending on the shipping carrier, destination, and conditions beyond our control.
Shipping Confirmation
When your order ships, you may receive a shipping confirmation or tracking information if tracking is available for your order.
Please make sure your shipping address is accurate before placing your order. Border North is not responsible for delays or failed delivery caused by incorrect or incomplete shipping information provided by the customer.
Damaged Items and Returns
Only products damaged during shipping are eligible for return consideration.
If your item arrives damaged, please contact us within 7 days of receiving your order.
To help us review the issue, please include:
- Your order number
- Your full name
- A description of the damage
- Photos of the damaged product
- Photos of the packaging, if available
The 7-day return period begins on the date the customer receives the item.
Return Eligibility
To be eligible for return consideration:
- The product must have been damaged during shipping
- You must contact us within 7 days of receiving the item
- The product must be returned
- The item must be returned in its original condition as much as reasonably possible
- The customer is responsible for return shipping costs
- The customer is responsible for any loss in value if the item is not returned in its original condition
We do not accept returns for reasons other than shipping damage unless otherwise required by law.
Return Shipping Responsibility
The customer is responsible for return shipping costs.
We recommend using a trackable shipping method when returning an item. Border North is not responsible for returned items that are lost or damaged in transit.
Refunds
Once the returned item is received and reviewed, we will determine whether a refund is warranted.
If approved, the refund will be issued to the original payment method.
Refund processing may take up to 7 days after approval. Your bank, credit card provider, or payment processor may require additional time to post the refund to your account.
Incorrect Items
If you believe you received the wrong item, please contact us within 7 days of delivery with your order number and photos of the item received. We will review the issue and provide next steps.
How to Contact Us
For shipping, return, refund, or damaged item questions, please contact us:
Border North
5425 E Broadway Blvd #415
Tucson, AZ 85711
United States
Email: bordernorthaz@gmail.com
Phone: 815-382-3924
Contact Page: bordernorthaz.com/contact-us/