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Questions about an order, a return, or our handcrafted pieces? We’re here to help.
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Frequently asked questions
Find quick answers to common questions about orders, shipping, returns, and more.
How quickly will I receive a response?
We usually reply within one business day, Monday through Friday.
How do I start a return or exchange?
Send us a message with your order number and the item you would like to return, and we will email you a return label with next steps.
Where can I find my order number?
Your order number is in your confirmation email, and in your account under Order History.
Do you accept wholesale inquiries?
Yes. Choose “Wholesale Inquiries” above, include your company name, and our business team will get back to you.
How can I track my order?
Once your order ships we email you a tracking link. You can also view tracking in your account under Order History.